Shipping and Returns Policy

*Due to COVID-19, you may experience some shipping delays.

We strive for fast and efficient delivery and a perfect experience on every order. If you have any questions or concerns about your order please contact the customer service team at hello@boxiebrands.com or 1-424-229-9626

Shipping will be calculated before submitting your payment information. Simply add items to your cart and proceed to Checkout where you will be offered Shipping options and pricing.

Special offers are available to you to help with shipping costs (within the continental U.S.).

Amazon.com carries all our products.

If you would like to see our products available at a different online retailer or in a store near you, please reach out to your local store manager and request to see Boxie products in your store! Please also notify us of the product/s you are seeking to purchase and the retailers name, address, and phone so we may follow up with the retailer on your behalf.

Typically an email with shipping confirmation and tracking information is sent to our customers after the order shipping process. If you don't receive an email from us please contact the customer service team at hello@boxiebrands.com or 1-424-229-9626.

Coming soon! If you would like to order to your country immediately, please contact our customer service department at hello@boxiebrands.com.

Yes, but we do this on an exception basis only. Please email our customer service team at hello@boxiebrands.com or call 1-424-229-9626. Additional charges will apply.

*Possible Holiday Shipping Delays - Please note you may experience shipping delays during winter months caused by weather conditions and/or an increase in order volume. Please contact us via email at hello@boxiecat.com if you would like assistance with your order.

Your complete satisfaction is very important to us - we would not be here without your patronage! We want you to have a great experience with our products and company. If you are experiencing any issue related our our products, we want to hear from you and make it right! Please contact us at hello@boxiebrands.com or call 1-424-229-9626 if you have any questions or concerns with any of our products or services and one of our friendly customer service representatives will be delighted to assist you. Our hours of operation are Monday - Friday from 8am - 5pm.

We guarantee the quality and freshness of all our products within their best buy or expiration dates. Additionally any quality issues regarding packaging, lost shipments, and various other matters affecting product quality or delivery are guaranteed. To request a refund or replacement for a reason relating to quality or shipping please contact us at hello@boxiebrands.com or call 1-424-229-9626.

Returns and replacements for unopened and unused products are allowable within 30 days of purchase. To return or exchange a product, please contact us at hello@boxiebrands.com or call 1-424-229-9626.

If you are unsatisfied with your order after opening and using one of our products, please contact us at hello@boxiebrands.com or call 1-424-229-9626 and one of our friendly support representatives will be happy to speak with you to learn more. Refunds or exchanges for opened and used products are made on a case-by-case basis.